The policy: This privacy policy notice is served by Shout Telecoms Ltd under the website; support.shout-telecoms.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions
"I", "our", "us", or "we" refer to the business, Shout Telecoms Ltd. "you", "the user" refer to the person(s) using this website. GDPR means General Data Protection Act. PECR means Privacy & Electronic Communications Regulation. ICO means Information Commissioner's Office. Cookies mean small files stored on a users computer or device. Key principles of GDPR: Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability. Processing of your personal data Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

Lawful basis: Contract
Where our purpose for processing is: Supporting and maintaining your equipment under a valid support contract with Shout Telecoms. Which is necessary because: Our Support portal is an interactive website where we need to communicate directly with its users.

Data retention period
We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Sharing your information: We do not share your information with third parties. We do share your personal information with third parties and they include;

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights
Under the GDPR your rights are as follows.

• the right to be informed
• the right of access
• the right to rectification
• the right to erasure
• the right to restrict processing
• the right to data portability
• the right to object
• the right not to be subject to automated decision-making including profiling.
• You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.